Refund Policy – DIGIMexx

At DIGIMexx, we are committed to delivering the best digital services and ensuring customer satisfaction. If for any reason you are not satisfied with our services, we strive to make things right. Please read our refund policy below for more information.

1. Eligibility for Refund

Refunds are applicable under the following conditions:

• Service Not Delivered: If we fail to deliver the agreed-upon service within the specified timeline.
• Quality of Service: If the service provided does not meet the standards outlined in the initial agreement and cannot be reasonably fixed or improved to meet your expectations.

However, services such as digital marketing, SEO, or other results-based offerings may not be eligible for a refund due to their nature. Refunds will be evaluated on a case-by-case basis.

2. Requesting a Refund

To request a refund, please contact our customer support team at contact@digimexx.com. You will need to provide:

• A detailed explanation of the issue.
• Relevant documentation (if applicable) to support your claim.
• Proof of payment and order details.

3. Refund Process

Once we receive your refund request, we will review it and determine if it meets the criteria for a refund. If eligible, we will process the refund within 7-10 business days.

• Refunds will be issued to the original method of payment.
• If the payment was made via a third-party payment processor, the processing time may vary according to their terms.

4. Non-Refundable Services

The following services are non-refundable:

• Custom software development or solutions that are personalized to your specific needs.
• Ongoing monthly service packages (e.g., digital marketing services, SEO).
• Services that have been completed or delivered, where you have already received the final output.

5. Changes to the Refund Policy

We may update or change this refund policy at any time. All updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

6. Contact Us

If you have any questions about this refund policy or need assistance with a refund request, please feel free to contact us:

DIGIMexx
Email: contact@digimexx.com